Cooveb Moments Support
Dedicated customer and user assistance for the Cooveb Moments mobile application. We are here to help you coordinate celebrations, manage Moment Rooms, track GiftLoop deliveries, and safeguard your account.
Operating Hours & Response SLA
Mon – Sat: 9:00 AM – 7:00 PM IST
Safety, harassment & moderation inquiries answered within 24 hours
Help & Inquiries by Topic
Select an issue area to review common resolutions or prepare a pre-filled support email.
Event Planning & Quotations
Assistance with milestone celebrations, birthday packages, private dinners, quotation revisions, and venue coordinator inquiries.
- Submitting an event request generates a preliminary quotation without charging your card.
- Quotations specify venue inclusions, catering items, and custom milestone decor.
- To modify or review an active quote, provide your quotation reference ID.
Moment Rooms & RSVPs
Help with digital invitation links, guest lists, RSVP status tracking, celebration chat, and co-host access permissions.
- Share invitation links directly with guests via messaging or social apps.
- Real-time guest RSVP tracking and dietary preference collection.
- Room hosts can manage guest access and update event details anytime.
GiftLoop & Delivery Inquiries
Support for personalized corporate gifts, milestone celebration bundles, tracking courier dispatches, and invoices.
- Orders are eligible for a 100% full refund before courier dispatch.
- Live courier tracking links are generated and sent upon dispatch.
- For address amendments or corporate bulk orders, contact us promptly.
Safety, Content Moderation & Reporting
Zero tolerance for objectionable content, harassment, or abusive conduct. Report harmful listings, chats, or appeal moderation actions.
- All user reports are investigated within 24 hours in line with App Store safety standards.
- Offending content or abusive accounts will be immediately removed or suspended.
- Include the listing reference, room code, or user handle for immediate action.
Account & Privacy Management
Guidance on updating profile information, device data deletion, account deletion, and data subject privacy requests.
- In-app deletion: Open Profile → Privacy & Data → Tap 'Delete account'.
- Web deletion: Submit a request via our self-service deletion portal.
- Personal data is scrubbed or anonymized in accordance with our Privacy Policy.
Frequently Asked Questions
Does submitting an event request immediately charge me?
No. Submitting an event inquiry only generates a detailed quotation tailored to your guest count, date, and preferences. No payment is taken until you review and confirm the finalized quotation with the venue coordinator.
How do cancellations and refunds work for GiftLoop orders?
You can cancel a gift order for a 100% full refund at any time before it has been dispatched with our delivery courier. Once an item is out for delivery, cancellations are closed, but our team is available to assist with any delivery issues.
How do I report objectionable content or a user?
Within the mobile app, you can flag any listing or chat message directly. Alternatively, email info@cooveb.com with the subject 'Safety Report' and include the reference. We enforce zero tolerance for objectionable content and take action within 24 hours.
How can I permanently delete my Moments account?
You can delete your account directly inside the Cooveb Moments mobile app by navigating to Profile > Privacy & Data > Delete account. If you do not have the app installed, you can visit our web deletion request page or email info@cooveb.com.
Policies & Self-Service Tools
Quick access to our regulatory and governing documentation:
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